TERMS & CONDITIONS

Gift Vouchers:

1. Valid strictly for 3 month's only.
2. Gift vouchers are available for any monetary value.
3. If the treatment you choose is less than the amount of the voucher, the balance can be put towards another treatment, either on the same day, or at another appointment.
4. If the treatment you choose is more than the amount of the voucher, the balance can be paid in cash or with card in the usual way.

Cancellations:

1. If you need to cancel - Please note, 24 hours notice is required for cancellation of any treatments booked. Failure to notify results in the fee remaining payable.
2. If we need to cancel - Every effort is made to provide the treatments as booked. However, occasionally the equipment may fail or a therapist may be taken ill. In these circumstances we may need to contact you to rearrange your appointment. We will always try to do this as soon as we know there is a problem. Please make sure we have up to date details of your contact numbers (home, work, mobile).

Security:

• We make every effort to ensure that security issues are taken care of in the salon. It is, however, your responsibility to make sure your possessions are safe and within your sight at all times. If you have to move from one room to another please make sure your belongings are safe. The salon cannot accept responsibility for replacement of stolen or damaged items.

Complaints:

• Should you have cause for dissatisfaction regarding any aspect of your visit to the salon, please let us know. We would wish to have the opportunity to put things right. We can only do this if you tell us.

Compliments and Suggestions:

• We try to maintain a high standard at all times. If you feel you have received excellent treatment - please tell your therapist.
• If you have any ideas that would help us to improve our service, please let us know.